IT Operations Monitoring:

Data Monitoring
IT Operations

Strategic Roadmap by Gartner

Digital business disruption, application and infrastructure changes, and the global pandemic are causing I&O leaders to reevaluate IT monitoring strategies. This roadmap identifies aspects of IT monitoring that must evolve and migration steps I&O leaders must take to stay relevant through 2025.


Key findings:

  • Analysis of high-volume telemetry data without context and unshared by different tools and diverse roles hinders the visibility that infrastructure and operations (I&O) needs to ensure the continuity, effectiveness and digital experience of digital businesses.
  • The impact of COVID-19 has confirmed the essential nature of IT monitoring for both employees (internal) and digital business (external), but I&O leaders struggle to translate the results of operations monitoring for remote work into successful business objectives.
  • AIOps used in production environments have mostly failed to meet unrealistic expectations of self-healing and remediation capabilities.


I&O leaders focused on infrastructure, operations and cloud management should:

  • Achieve pragmatic observability, detecting relationships and dependencies impacting digital business applications and customer experience (CX) by analyzing telemetry from the full stack — shared and in-context.
  • Improve CX by applying PlatformOps as a continuous process of monitoring new capabilities, and providing feedback for improvement.
  • Optimize the use of AIOps in their production environment by using its capabilities such as natural language processing (NLP) to intelligently drive automation.


By 2025, 70% of new cloud-native application monitoring will use open-source instrumentation instead of vendor-specific agents for improved interoperability.

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