Posts by Pam Dawson
Academy
Trends
9 minutes read
20 Oct 2022
5 Ways Why AIOps is the Future of ITOps (Gartner)
The abbreviation AIOps stands for Artificial Intelligence for IT Operations. AIOps refers to the process of automating and enhancing IT operations by using analytics and machine...
Academy
16 minutes read
06 Sep 2022
The 8 ITSM Metrics to Keep an Eye on
When planning your IT service management (ITSM) strategy it is crucial to understand how successful your service management efforts are. In this article, we will examine the 8 most...
Academy
Glossary
Reviews
23 minutes read
01 Jul 2022
What Is AIOps? +20 Best Tools in 2023 (Updated)
For data analysts, the complexity of data has been a major source of stress because millions of redundant chunks of information are generated and stored daily, making detecting any...
Glossary
5 minutes read
17 Jun 2022
What is Impact Analysis? And Why Is It Important?
The impact analysis was first described and published in 1996 by software engineers Robert Arnold and Shawn Bohner in the book called “Software Maintenance”. They stated that...
