AIOps Platform
Licenses & Support Plans
Scalable according to your needs: from small businesses to large enterprises
Cloud Free
€ 0
For individual use
- Unlimited events
- Unlimited users
- Unlimited automation rules
- Up to 500 MB of daily incoming data
- Data retention period: 10 days
- Basic support (community)
Cloud Advanced
€ 600 monthly
For small & medium enterprise
- Unlimited events
- Unlimited users
- Unlimited automation rules
- Up to 50 GB of daily incoming data
- Data retention period: 30 days
- Priority support (manager)
Enterprise
Contact us
For high loads & large businesses
- All Cloud Advanced version benefits
- Cloud and On-premise versions are both available
- Data retention period: up to 5 years
- Personal manager and dedicated support team
Compare pricing plans in details:
| Cloud Free | Cloud Advanced | Enterprise | ||
|---|---|---|---|---|
| Data aggregation | With Limits | With Limits | ||
| Agents | ||||
| Discovering | ||||
| User requests | ||||
| Logs and events | ||||
| Topology | ||||
| Changes | ||||
| Metrics | ||||
| Traces | 2023 | |||
| Hybrid monitoring (Zabbix, SCOM, Nagios, ...) | ||||
| Enrichment | With Limits | |||
| Parsers | ||||
| Custom enrichment | ||||
| ML labels | Limited | |||
| Autoclasterisation | ||||
| CMDB enrichment | ||||
| Correlation | ||||
| Cases | ||||
| Timeline | ||||
| Topology | ||||
| ML models | Limited | |||
| CMDB | ||||
| Configurational Items | 500 | 500 000 | Unlimited | |
| Health map | ||||
| Health metrics | ||||
| Customizable attributes | ||||
| CI types | ||||
| Table view | ||||
| Discovering | ||||
| Automatic creation | ||||
| Collaboration | ||||
| Routing rules | ||||
| Alerting | ||||
| Auto-escalation | ||||
| SLA reports | ||||
| Event & task timeline | ||||
| Dashboard | ||||
| Automation | ||||
| Scenario management | ||||
| Service model | ||||
| Automatic actions | ||||
| Custom libraries | ||||
| Customizable plugins | ||||
| Scripts RPA | ||||
| Platform & Security | With limits | With limits | ||
| Unlimited users | ||||
| Work groups | ||||
| Role-based model | ||||
| SaaS | Self-hosted | |||
| Installation wizard | ||||
| Microservice architecture | ||||
| Support | Community | 8/5 2h | 24/7 1h | |
| Community: forum and public groups | ||||
| Support in a closed community of professionals — Acure Club | ||||
| Online chat and email support | ||||
| Discord support | ||||
| Personal manager and dedicated team | ||||
| Support in the client's corporate messenger | ||||
| Support business hours | 8x5 | 24х7 | 24х7 | |
| Response time | 1 business day | 4 hours | 120 minuntes | |
| Consultations | ||||
| Remote service requests | ||||
| Remote incident management | ||||
| Online trainings | ||||
| Monthly video meetings with the Acure team | ||||
| Contact Sales | Contact Sales | |||