IT Operations Monitoring:

Digital business disruption, application and infrastructure changes, and the global pandemic are causing I&O leaders to reevaluate IT monitoring strategies. This roadmap identifies aspects of IT monitoring that must evolve and migration steps I&O leaders must take to stay relevant through 2025.

Overview

Key findings:

• Analysis of high-volume telemetry data without context and unshared by different tools and diverse roles hinders the visibility that infrastructure and operations (I&O) needs to ensure the continuity, effectiveness and digital experience of digital businesses.
• The impact of COVID-19 has confirmed the essential nature of IT monitoring for both employees (internal) and digital business (external), but I&O leaders struggle to translate the results of operations monitoring for remote work into successful business objectives.
• AIOps used in production environments have mostly failed to meet unrealistic expectations of self-healing and remediation capabilities.

Recommendations:

I&O leaders focused on infrastructure, operations and cloud management should:

• Achieve pragmatic observability, detecting relationships and dependencies impacting digital business applications and customer experience (CX) by analyzing telemetry from the full stack — shared and in-context.
• Improve CX by applying PlatformOps as a continuous process of monitoring new capabilities, and providing feedback for improvement.
• Optimize the use of AIOps in their production environment by using its capabilities such as natural language processing (NLP) to intelligently drive automation.

Prognosis:

By 2025, 70% of new cloud-native application monitoring will use open-source instrumentation instead of vendor-specific agents for improved interoperability.