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Blog Authors Pam Dawson
Pam Dawson
Tech-Journalist, Data Science Enthusiast

Master’s degree in IT Business analytics. After working as an IT analyst for an American telecommunications company, she found her recognition in technical writing. Currently, a freelancer tweeting about IT systems, analytics, big data, etc.

“Big data analytics may sound boring, but it really isn’t! And in my articles, I prove it,” – Pam

Posts by Pam Dawson
Academy
16 minutes read
06 Sep 2022
The 8 Most Important ITSM Metrics You Always Forget About
Pam Dawson
When planning your IT service management strategy it is crucial to understand how successful your service management efforts are. In this article, we will examine the 8 most popular...
Academy
Glossary
Reviews
22 minutes read
01 Jul 2022
What Is AIOps? +20 Best Tools (2022)
Pam Dawson
For data analysts, the complexity of data has been a major source of stress because millions of redundant chunks of information are generated and stored daily, making detecting any...
Glossary
5 minutes read
17 Jun 2022
What Is Impact Analysis? And Why Is It Important?
Pam Dawson
The impact analysis was first described and published in 1996 by software engineers Robert Arnold and Shawn Bohner in the book called “Software Maintenance”. They stated that...
Glossary
8 minutes read
12 Jun 2022
What Is Runbook? The Step-by-Step Guide
Pam Dawson
A runbook, which is very similar to a playbook, is a step-by-step ‘how to’ procedure detailing how to complete a specific task or process. Often used in an IT environment and...

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